Terms of Service

Acceptance of Terms

By accessing or using the Glace platform (the "Platform"), operated by Glace Technologies Inc. ("Glace", "we", "us", or "our"), available at https://glace.sh or its subdomains, including demo.glace.sh and app.glace.sh, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must refrain from using the Platform.

Description of Service

Glace is a patient education and acquisition platform for healthcare practices, operated as one integrated system across marketing and front-desk operations. The Platform brings together clinically-reviewed patient education content and creative (including educational videos, condition explainers, procedure walkthroughs, and multilingual series), performance advertising measured on booked appointments, search and generative engine optimization (SEO and GEO), AI voice agents and AI receptionists that answer calls, book appointments, and handle patient follow-ups, and scheduling integration and attribution that connects with practice tools such as Acuity, Jane, SimplePractice, and Calendly to tie each booking to the content or campaign that drove it. We reserve the right, at our sole discretion, to modify, suspend, enhance, or discontinue any or all aspects of the Platform, temporarily or permanently, at any time and without prior notice or liability.

User Accounts

To access specific features of the Platform, you must register and create a user account. You agree to provide true, accurate, current, and complete information during registration and to maintain and promptly update your information to keep it accurate and complete. You are solely responsible for safeguarding your account credentials, including passwords, and for all activities occurring under your account. You must immediately notify Glace if you suspect unauthorized use of your account.

User Content & License

You retain full ownership and intellectual property rights over any brand assets, media, images, text, patient-facing content, or other materials ("Your Content") that you upload, submit, approve, or generate through the Platform. By using the Platform, you grant Glace a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, copy, store, analyze, process, and display Your Content solely for the purpose of operating, providing, improving, and promoting the Platform. Any protected health information or patient information within Your Content is governed by the applicable Business Associate Agreement and our Privacy Policy, not by this license, and is never used to promote the Platform.

No Medical Advice and Clinical Responsibility

Glace is a technology and marketing platform, not a healthcare provider. Content, communications, and materials produced or delivered through the Platform, including patient education content and interactions handled by AI voice agents or receptionists, are provided for informational and operational purposes only and do not constitute medical, clinical, legal, or other professional advice, diagnosis, or treatment. You, as the practice, are solely responsible for reviewing and approving any content or communication before it reaches a patient, and for its clinical accuracy, appropriateness, and compliance with the laws and professional standards that apply to your practice. Glace does not practice medicine, does not establish a provider-patient relationship, and is not a substitute for the professional judgment of a licensed healthcare provider.

Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Uploading, transmitting, or creating content that is unlawful, defamatory, obscene, harmful, harassing, infringing, or otherwise objectionable.
• Attempting unauthorized access or bypassing security measures of the Platform.
• Using automated scripts, bots, or similar tools that may disrupt or overload our systems.
• Copying, modifying, or reverse engineering any portion of the Platform.

Glace reserves the right to immediately suspend or terminate your account and remove any violating content without prior notice if you breach these restrictions.

Intellectual Property

All intellectual property rights associated with the Platform, including software, algorithms, user interfaces, designs, trademarks, documentation, and any other proprietary elements, are owned by or licensed to Glace. You agree not to reproduce, modify, distribute, create derivative works from, or otherwise exploit any Glace intellectual property without explicit prior written permission from Glace.

Privacy and Data Protection

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, store, and utilize personal and non-personal data. By using Glace, you consent to the practices detailed in our Privacy Policy.

Termination

Glace reserves the right to suspend or terminate your access to the Platform, without notice, for violations of these Terms, inactivity, or for any reason at our sole discretion. Upon termination, your rights to use the Platform cease immediately; however, sections of these Terms concerning intellectual property, licenses, disclaimers, liability limitations, and dispute resolutions will continue to apply. Glace makes no warranty regarding the quality of any information or content provided through the Platform.

Disclaimer of Warranties

The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied. Glace disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from usage of trade or course of dealing.

Limitation of Liability

To the fullest extent permitted by law, Glace will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising directly or indirectly from your use or inability to use the Platform.

Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you.

United Kingdom Users: Nothing in this agreement shall exclude liability for death or personal injury arising out of negligence or fraudulent misrepresentation in connection with your use of the Platform.

German Users: Your right to prove that no damage has occurred remains unaffected by the foregoing. Some of the foregoing provisions may be ineffective in certain countries, states, provinces, or jurisdictions, so the above acknowledgements and terms may not apply to you in their entirety.

Indemnification

You agree to indemnify, defend, and hold harmless Glace, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to your use of the Platform, Your Content, or any violation of these Terms.

Modifications to Terms

Glace may revise these Terms from time to time at our discretion. Updated versions of the Terms will be posted on our website at https://glace.sh/terms.html along with the effective date. Your continued use of the Platform following any changes signifies your acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of the jurisdiction in which Glace operates, excluding conflicts of law principles. Any disputes arising under these Terms will be resolved exclusively through the competent courts of that jurisdiction.

Integration

These Terms constitute the entire agreement between you and Glace with respect to access and use of the Platform, and supersede all prior or contemporaneous communications and agreements (whether oral, written, or electronic) between you and Glace with respect to the Platform. If any provision hereunder is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms hereunder will otherwise remain in full force and effect and enforceable.

General Provisions

Your rights and obligations hereunder are personal to you, and are not assignable, transferable, or sublicensable by you except with Glace's prior written consent. Glace may subcontract, delegate, assign, or otherwise transfer any or all of its rights, licenses, and obligations hereunder without your consent. All waivers, consents, and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment relationship is created, and neither party has any authority of any kind to bind the other in any respect. All notices will be in writing, in English, and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail or express courier, return receipt requested; or when receipt is electronically confirmed, if transmitted by facsimile or e-mail. All rights not expressly granted herein are reserved.

Waiver

The failure of Glace to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.

Contact Information

For questions, concerns, or additional information regarding these Terms, please contact us at contact@glace.sh.